For salons and stylists

You're with a client. Your bookings still get answered.

For salons and stylists. When you can't get to the phone, your client gets a friendly text right away, and the appointment gets booked or moved.

Book a 15-minute intro call Call or text (215) 608-5864

Book a 15-minute intro call

Small neighborhood salon with a few styling chairs

The missed-call problem

When you can't stop to answer

When you're in the middle of a color or a cut, you can't stop to answer.

The phone rings, or a text comes in, and it sits. A new client wanting to book may try another salon. A regular who needs to reschedule may just not show.

Then at the end of the day, you're catching up on calls and texts instead of going home.

What changes

What your salon gets

Every missed call gets a text back right away. From your salon's number, in a warm voice.
Basic questions get answered. Hours, services, where to park, how booking works.
New appointments get booked. Or sent to you to confirm, if you like to check first.
Reschedules get handled. Clients can move an appointment by text.
You see everything. Every conversation is in one place on your phone. Jump in any time.

How it works

Three steps

A client calls or texts, and you're busy.

They get a text right away.

"Sorry we missed you, how can we help?"

It answers, books, or reschedules.

Anything that needs you gets sent to you.

Example

Example text thread 1: booking a color appointment

EXAMPLE ONLY. This is a made-up conversation to show how it could work. "[Your Salon]" stands in for your salon's name. Your texts would use your own services, stylists, and booking rules.

ClientHi! Do you have anything this week for a color? Just roots.

[Your Salon]Hi, this is [Your Salon]! Sorry we missed you. Happy to help you book. Reply STOP to opt out.

[Your Salon]Have you been in with us before, or would this be your first visit?

ClientFirst time.

[Your Salon]Welcome! For new color clients we start with a root touch-up appointment. Do you prefer a weekday or Saturday?

ClientThursday or Friday after 4 if possible.

[Your Salon]I have Thursday at 4:30 or Friday at 5:00. Which works better?

ClientFriday at 5

[Your Salon]You're booked for Friday at 5:00 for a root touch-up. Can I get your first and last name for the appointment?

ClientMaya Torres

[Your Salon]Thanks Maya, you're all set. You'll get a reminder the day before. See you Friday!

Example

Example text thread 2: rescheduling

EXAMPLE ONLY. Made-up conversation for illustration.

ClientHey it's Jen, I have a cut tomorrow at 11 but something came up. Can I move it?

[Your Salon]Hi Jen, no problem. Would you like another day this week, or next week?

ClientNext week, any morning.

[Your Salon]I can do Tuesday at 10:00 or Wednesday at 11:00. Which one?

ClientWednesday

[Your Salon]Done. Your cut is moved to Wednesday at 11:00, and tomorrow's spot is open again. See you then!

EXAMPLE ONLY. Times, services, and policies (like deposits or late cancellation) are set by each salon. The receptionist only says what your salon tells it to say.

Built around your salon

Built around how your salon works

Your salon name, hours, and services
Your booking app or calendar, or "send it to me to confirm"
Your rules for new clients, deposits, and cancellations
Your phone setup: salon landline, an internet phone service, or your cell

We'll go over all of this on a short call.

Next step

Ready to spend less time on the phone?

Book a 15-minute intro call. We'll look at how you book today and show you what your clients would see.