For heating and cooling shops

Your crew is on a job. Your phone still gets answered.

For heating and cooling shops with 1 to 5 trucks. When you miss a call, your customer gets a friendly text right away, and the job gets booked.

Book a 15-minute intro call

Work van parked on a Philadelphia row-home street
The missed-call problem

When you can't pick up

When you're in an attic, on a roof, or driving between jobs, you can't pick up.

The customer with no heat doesn't wait long. They call the next shop on the list.

Calling back later helps, but by then they may have already booked someone else. And at night or on a weekend, nobody's in the office to answer at all.

What changes

What your shop gets

How it works

Three steps

1

A customer calls or texts, and you can't pick up.

2

They get a text right away.

"Sorry we missed you, how can we help?"

3

It gets the details and books it.

If something needs you, you get a heads-up right away.

Example

Example text thread

EXAMPLE ONLY. This is a made-up conversation to show how it could work. "[Your Shop]" stands in for your business name. Your texts would use your own shop name, hours, and booking rules.
Customer (9:47 PM)Hi, our furnace stopped and it's freezing in here. Can anyone come out tonight?
[Your Shop]Hi, this is [Your Shop]. Sorry we missed your call, I can help get this to our on-call tech. Reply STOP to opt out.
[Your Shop]First, is anyone in the home at risk from the cold, like a baby, an older adult, or someone who's sick? If you smell gas, leave the house and call your gas company or 911.
CustomerNo gas smell. Just us and the dog, but it's getting really cold.
[Your Shop]Got it, thanks. What's the address or zip code where the furnace is?
Customer19128, Roxborough.
[Your Shop]Thanks. Is it a gas furnace, oil, or a heat pump? It's fine if you're not sure.
CustomerGas I think. The thermostat is on but nothing's blowing.
[Your Shop]Thanks, that helps. Can I get your name and the best number for the tech to call?
CustomerDana. This number is fine.
[Your Shop]Thanks Dana. I'm sending this to our on-call tech now, and they'll call you to set a time. If you'd rather book the first opening tomorrow morning, I can do that instead. Which do you prefer?
CustomerTonight please.
[Your Shop]You got it. The tech has your details and will call you soon. Hang in there, and text here if anything changes.
EXAMPLE ONLY. Response times, on-call rules, and what gets booked are set by each shop. We don't promise a tech will arrive at a certain time. The receptionist only says what your shop tells it to say.
Built around your shop

Built around how your shop works

We'll go over all of this on a short call.

Pricing

Pricing coming soon

Text us and we'll walk you through it.

Next step

Ready to stop losing calls to the next shop?

Book a 15-minute intro call. We'll look at how your phones work today and show you what your customers would see.

Contact

Questions? Message us.

Tap the chat button in the corner and we'll text you back. Or call or text (215) 608-5864, or email hello@bellandbridge.com.